Seminars for hosts
Seminars, training, coaching & workshops for the hotel & catering industry.
For real results & a lasting impact
complaint management in the hotel
Confident appearance at reception, handling critical situations with the perfect combination of empathy and steadfastness.
complaint management in the restaurant
Solution-oriented and self-confident handling of complaints in the restaurant. No old phrases but an individual, authentic approach.
teamspirit & motivation
Why should employees run faster if they don’t even know the direction? That will change after the seminar. Try it out!
Upselling in reservation & FO
Unobtrusive, friendly and very efficient way to buy higher value categories, HP, spa treatments etc. Bestseller.
Sales & upselling in service
Charming guests for an even better evening – with more aperitifs, digestifs and bottled wines.
Department heads & leadership
Not every head of department is a „born leader“. Leadership is a skill that can be learned. Here’s how.
Hotel managers talk about their experience with Rainer Lagemann and the results achieved
Complaint management [Hotel / Reception / Lodging]
Resolve critical situations with confidence: Guest-oriented and equally steadfast for the demanding, loud guests
Seminar highlights:
- Confident demeanor in critical situations
- Successful methods of the FBI in negotiations
- Change of perspective: How would I feel?
- Questions that lead to the solution & the goal
- Real empathy and authentic appreciation
Complaints management
[Restaurant / Service]
Only few things are more demanding than a complaint during service. Other guests are watching and all those uninvolved remain in the room
Seminar highlights:
- Awareness of your own appearance & impact
- Success methods of the FBI
- Use of targeted questions & techniques
- From problem to independent solution
- Confident appearance for your service employees
Upselling at the hotel
for reservation / reception
Upselling training for reservation and reception staff. Unobtrusive, efficient upselling in the hotel
Seminar highlights:
- Great guest experience from the very first moment
- More individual & targeted approach to guests
- Effortless, unobtrusive upselling
- More RevPAR and profit per guest & roomnight
- Better conversation from inquiry to booking
Sales in the hotel
[MICE / Corporate Sales]
Corporate and convention sales / event sales for a strong customer experience and substantial turnover without discounts
Seminar highlights:
- Awareness of your own appearance & impact
- Formulations that sell charmingly
- Use of targeted questions & techniques
- Positively influencing purchase & order decisions
- More self-confidence, more sales, more tips, more motivation
Leadership for managers
Leadership requires not only strength, but also trust, security, clarity, values and above all appreciation
Seminar highlights:
- etting and communicating goals and standards
- Conducting criticism and conflict discussions
- Delegating & developing employees
- Productivity, SMART goals & time management
- Recognizing & using the motivation and strengths of employees
Upselling in service
The best tips for upselling & additional sales in the restaurant. Unobtrusive, charming, authentic & effective.
Seminar highlights:
- Awareness of your own appearance & impact
- Formulations that sell charmingly
- Use of targeted questions & techniques
- Use of targeted questions & techniques
- Positively influencing purchase & order decisions
Diana Schattschneider,
HR Manager
about the cooperation with Rainer Lagemann
Tobias Strauß,
Hotel Director
shares his experiences about Rainer Lagemann trainings
Christian Andresen, Managing Director
reports on the training sessions at the Mandala Hotel, Berlin
„Rainer has already provided training for several departments in our company and the employees come out of every seminar highly motivated and apply it. „
Christina Heinz
Management at ****S Hotel Heinz, Westerwald
„The training sessions with Rainer are always a success. Not only is motivation and team spirit encouraged, but sales figures are also increasing noticeably“
Nikolaus Jäger
Director of the ****S Hotel Exquisit in Oberstdorf
