Upselling Training
for Restaurant Teams
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Boost Beverage Sales & Team Motivation
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Sell More Drinks (Aperitifs, Degistifs, Coffee etc.)
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Motivate Your Team with Instant Successes
Key Benefits
What to expect from an Upselling Training?
Strengthened Hospitality Mindset
Our Upselling Training helps your team master the art of authentic hospitality while developing new confidence in guest interactions. Through practical techniques and real-time success moments, your staff will enhancd both service and sales naturally.
Immediate Motivation Through Real Results
Guests recognize and reward outstanding service. After training, your team will enjoy increased tips, better guest feedback, stronger reviews, and a new passion for upselling that feels good for everyone involved.
Sustainable Revenue Growth
Beyond guest satisfaction, successful upselling delivers measurable financial results - through more aperitifs, digestifs, wines, and coffee specialties sold per guest.
Guest Experience, Team Motivation and Revenue - All Boosted Through one Program
„An aperitif before dinner, a personalized wine recommendation, or the perfect dessert to end the evening - how often are these opportunities missed?"
Upselling isn't about pressure - it's about inspiring and guiding guests toward experiences that elevate their visit.
Especially in upscale restaurant service, smart upselling drives revenue, guest satisfactkon, and brand perception.
The Situation
Many employees don't see upselling as a charming service or added value - they fear seeming intrusive. Our "Upselling in Service" training for restaurant teams changes this perspective and creates immediate success stories - massive motivation that transforms daily operations.
Typical challenges include:
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Lack of self-confidence in upselling
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No targets or team challenges
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Misinterpreting upselling as "hard selling"
After the training, there is a new self-image regarding upselling. Immediate success experiences and positive guest feedback reinforce new behaviors.
Numbers & Facts
2/3 of guests say they would have ordered an extra drink or dessert - if only the service had actively suggested it.
Seminar Goals
The Upselling Training enables your team to:
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Sell additional items naturally, easily, and to the guest's benefit
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Increas sales of apéritifs, digestifs, bottled water, wine and coffee
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Develop a new, positive self-image regarding upselling in service
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Boost motivation and self-efficacy through immediate positive feedback
The result: Excellent service quality, delighted guests, increased profit, and a highly motivated team.
Seminar Content
Gastgeberverhalten
✓ Best Practices for guest communication
✓ 20 details that make a real difference
Presence & Impact
✓ Wie Körpersprache beeinflusst
✓ Konkrete Beispiele für Guest Experience und Upselling
Influencing Techniques
✓ 8 proven and science-based techniques
✓ Specifially designed to boost beverages and dessert sales
Role Play and Real-life Simulations
✓ Realistic service situations
✓ Video recordings, analysis, and trainer feedback
Effective Questening Techniques
✓ Goal- and sales-oriented questening
✓ Definitifly no boring "Would you like anything else?"
Frische, authentische Formulierungen
✓ For the entire guest journey
✓ also for non-native speakers
Approach & Methodology
Realistic simulations of service situations from daily operations
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Hands-on, practical and highly relevant
Realistic simulations of service situations from daily operations.
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In the familiar environment
Training takes place directly in your restaurant, not in a generic seminar room
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Perspective Shift
Participants experience unexpected and transformative new perspectives.
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Reflection and Practical Transfer
Behavioral change happens through targeted reflection and direct application.
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Sustainability
Build-in tools ensure that new behaviors stick long after the training.
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Interval-Training Instead of Overload
Training modules last 4 hours each, minimizing operational disruption while maximizing results.
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Video - Training & Body Language Analysis
Participants sharpen their nonverbal communication and self awareness.
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Movement | Interaction | Energy
No endless sitting - dynamic exercises, interaction, and active learning create maximum impact.
The Result
Aufter the training, your service team will:
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Present themselves with enhanced hospitality skills
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Create countless "wow-moments" for guests
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Enjoy upselling and inspire each other rowards higher performance
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Celebrate charming, effective upselling boosting beverage revenue
Your hotel & restaurant will benefit through:
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Better guest experiences honored through tips and glowing reviews
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A highly motivated team proud of their personal success
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Tangible revenue growt
FAQs
You've got questions? We've got answers!
How long does the training last?
What happens after I get in touch?
You'll hear from us within 24hours. We'll send you a customized training proposal.
Is the training sustainable?
Yes - reflection tools and follow-ups tasks ensure lasting results.
Is the investment worthwhile?
Absolutel. Upselling has a fast, measurable impact on revenue and guest satisfaction.
Schweiz / DE / AT
Hotelscape Hospitality Training
Christoph Bellgardt
Schweiz
+41 79 943 39 87
International
Rainer Lagemannt Hospitality Ltd
Famagusta Free Port & Zone
Zypern
+49 (0)176 24293891
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