Service Excellence Training for Restaurants

Guests are asked: "Do you have a reservation?" or "What's your room number?" before even hearing a warm "Good morning" . Pleasentries like "Enjoy your breakfast" or "Have a nice day" are often skipped. As one trainer once said: "The breakfast guest is the most important and most sensitive guest."

Phrases like "Was everything okay?" or "Would you like anything else?" reflect a limited mindset and fail to create a genuine connection. When things go wrong, the host has no trust credit with the guest – only a withdrawal.

Staff may focus on tickets, buffets, or open tables – but often lack awareness of their own signals: appearance, posture, tone, and presence. This is exactly what we train.

"I don’t want to seem pushy" is a common excuse. In the seminar, we equip your team with natural, effective upselling techniques that are fun, successful, and guest-friendly. Suddenly, it works – to the benefit of the staff, the guest, and the business.

We call it "missed opportunities" when nobody points out the spa, recommends a table at the gourmet restaurant, or offers the room with the best view.

Regardless of the format or menu, if you offer half board or a la carte. Even when guests are on a half-board plan or there’s little room for extras, focusing on aperitifs, digestifs, and specialty coffees creates moments of delight and boosts margins. 

The most crucial element of the training. Reflection ensures transfer. After each session, your team receives takeaway tasks to deepen their insights and apply them in their daily routine.

From eye contact and smiling to using the guest’s name again, avoiding generic phrases like “No problem,” and understanding the power of posture, tone, and authentic, benefit-focused language – everything is practiced in realistic exercises.

Each team member defines their vision of being their best self in guest interactions. The motto: “Don’t compare yourself to others – compare yourself to your best version.” A mindset that uplifts the individual and inspires the whole team.

As part of the 3-part service training, this module builds the mindset and conversational tools needed for calm, solution-oriented handling of tense guest situations.

Practical, no-fluff content designed for direct transfer to everyday service situations

No "dance your name" activities, but focussed exercises with immediate relevance to restaurant operations.

And yes, participants engage fully - even those who usually shy away from the camera.

Real scenarios from hospitality that resonate and inspire.

Depending on your needs, we recommend 2 or 3 training sessions, either back-to-back or spaced out with practical phases in between.

The 4-hour interval format ensures training is efficient, focused and operationally manageable. Your team remains productive - and still benefits fully.

From the very first moment - with sensitivity for the situation

And shine in everday service scenarios with calm, clarity and impact

Creating a win-win situation that feels good for both 

Impoving both individual performance and collective consistency

Small details don't mean a lot - they mean everything

So staff enjoy doing it - and guests enjoy the experience even more

Challenges are addressed early and handled with care.