No need to take staff off duty
Bite-Sized Learning Nuggets
Accessible anytime, anywhere
Why Choose the Hospitality Masterclass?
No need to release staff from duty
Let's face it - classroom trainings canbe effective, but only when conducted regurlarry. In reality , continuitis is lacking and someon always as to "cover" for tohers. The Hospitality Masterclass fills this gap and is the perfect supplement to traditional training programs.
Webinars alone won't cut it
Many staff members in hospitality and gastronomy have had frustrating experiences with Zoom meetings and webinars: poor audio/video quality, distractions from colleagues, lack of interaction – boring and ineffective. What’s needed is a modern, engaging alternative that truly captures attention and sparks motivation.
Taylor-Made for the Hospitality Industry
It’s not just about the content – it’s about how it’s delivered. Hospitality is hands-on. Your people are doers, not desk-workers. That’s why the content must be relevant, concise, visual, and entertaining – with a short attention span in mind.muss.
The Hospitality Masterclass elevates e-learning in the hotel and restaurant industry to a whole new level.
Imagine a training program that’s as flexible as your business. No scheduling headaches, no operational disruptions – just sustainable learning, on autopilot. With an innovative mix of micro-learning videos, online modules, quizzes, live webinars, and practical implementation tasks, your team can learn in a way that’s: Flexible, Engaging, Results-driven
Welcome to the Hospitality Masterclass Your strategic e-learning program – created by hospitality professionals, for hospitality professionals.
Your Benefits at a Glance
Maximum Flexibility
Learn anytime, anywhere - via mobile, tablet, or desktop. Each module is bize-sized and engaging.
Practical & Relevant Content
Short (5-15 min), motivating sessions packed with immediately applicable insights.
Sustainable Learning
Interval-based repetition reinforces knowledge and seamlessly integrates it into everyday operations.
Measurable Results
Motivated teams, higher guest spend, more tips, better upselling in Rooms, Spa, and F&B - and improved guest satisfaction scores.
Zero Operational Downtime
Training runs in the background - no interruptions to your business.
"Netflix" for Hospitality Training
Short, powerful learning modules that fit into any shift - whether during a break, a quite moment, or en rout to work.
Interactive Modules
From service excellene to eomplaint handling - every topic includes video-based learning and real-life appliation tasks.
Immediately applicable
Direct tranfer to everyday situations will motivate each team member.
Downloadable Cheat Sheets
Loved by users - ready-to-use guides for the front desk, back office, or pantry.
Course Modules & Topics
Host Behavior & Service Excellence
✓ Professional appearance and demeanor
✓ Guest communication & authentic phrasing
✓ Creating memorable WOW moments
Body Language & Presence
✓ Impactful presence and awareness
✓ Reading and using body language effectively
Complaint Management
✓ Handling difficult situations with confidence
✓ 30 best practice tips for real-life scenarios
✓ De-escalation & emotionally intelligent responses
Upselling & Add-On Sales
✓ Subtle selling in restaurants, bars, spa, and front desk
✓ Category upselling in reservations
7 Reasons Your Staff Will Love It
Happier guests & better reviews
Increased revenue per guest
More motivated, engaged employees
Higher retention & lower staff turnover
Stronger team dynamics & support
Long-term knowledge transfer
No disruption to daily operations
Premium learning for premium results.
With the Hospitality Masterclass, you'll empower your team - efficiently, flexibly, and sustainably. Boost guest satisfaction and create value for your business.
Switzerland / Austria / Germany
Hotelscape Hospitality Training
Christoph Bellgardt
Switzerland
+41 79 943 39 87
International
Rainer Lagemannt Hospitality Ltd
Famagusta Free Port & Zone
Cyprus
+49 (0)176 24293891
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