We generally recommend an interval-based format for this training—especially in hospitality. That means three sessions spaced about four weeks apart, with a practice phase in between.

This format is both efficient and effective:

• Efficient, because few hotels or restaurants can release staff or leaders for three consecutive days.

• Effective, because “cramming” content without follow-up wastes time and money.

During the practice phases, participants receive small workplace assignments and report back to the trainer through short check-ins.

A common approach in the hospitality industry is to start with a two-day deep-dive seminar, followed by a Zoom-based follow-up session. In between, participants complete brief reflection tasks to apply what they’ve learned.

After you contact us, we’ll schedule a short call to better understand your goals, challenges, and team structure. Based on that, you’ll receive a tailored proposal outlining the recommended training format, timeline, and focus areas.

This ensures the training fits your team’s needs—whether it’s for front desk staff, restaurant teams, leadership, or cross-functional groups.

We’re happy to work around your operational schedule and can adapt the delivery format accordingly (in-person, hybrid, or online modules).

Yes—because we don’t believe in one-time “quick fixes.” Instead, our DISC training is designed for long-term impact.

Participants apply what they learn directly in their daily work through small practice assignments between sessions. We also offer structured follow-ups—either via Zoom or on-site—to reflect on real-life experiences, answer questions, and deepen the learning.

This blended approach ensures that the insights gained during the training actually translate into behavior change—both in leadership and in daily guest interactions.

Absolutely. Especially when it comes to topics like personality development, leadership, and DISC, the costs of doing nothing are often far greater—think turnover, stress, dissatisfaction, mistakes, absenteeism, and sick leave.

Investing in your team pays off—both short- and long-term.

This training delivers the strongest return when it’s part of an ongoing development strategy, not just a one-time intervention. When you invest in emotional intelligence and communication skills, you’re investing in your people, your guests, and your overall performance.

We understand the concern—some people associate DISC with putting people into boxes. But that’s not how we use it.

In our training, DISC is a powerful, practical, and respectful tool that helps hospitality teams and leaders communicate more clearly, lead more effectively, and resolve conflicts before they even arise.

Instead of rigid categories, we work with flexible behavioral tendencies—always with nuance, always people-centered. Participants often say:
“This helped me finally understand why some interactions are smooth and others feel stuck.”

Our approach is tailored for real-life challenges in hotels and restaurants—not abstract theory, but practical insight that sticks and strengthens your team.